Frequently asked questions

From 12 to 50 guests, depending on the configuration:

• 12 guests — Chalet Granit or Chalet Ardoise
• 13 guests — Chalet Cristal
• 16 guests — Chalet Terre
• 23 guests — Chalet Quartz (Granit and Cristal combined)
• 50 guests — Le Hameau, all four chalets, 21 bedrooms and 1,050 m²

Every configuration is let exclusively: you never share the estate with anyone else.

21 bedrooms when the whole hamlet is let, and 5 to 7 bedrooms per chalet taken individually.

The counts do not add up, and that is expected: the room linking Chalet Granit and Chalet Cristal serves as a bedroom when Granit is let alone, but opens into the shared space as soon as several chalets are combined. Chalet Cristal also has four true bedrooms plus a snug, counted as a fifth for individual lets.

There are three ways to reserve a chalet:

• By booking directly through our website
• By email
• By calling us on +33 6 85 49 69 82

Once the dates have been confirmed, you will need to return the signed contract along with:

• A 30% deposit if the booking is made more than 6 weeks before arrival
• Full payment (100%) if the booking is made less than 6 weeks before arrival

Yes. A tourist tax of 3 € per person, per day (for guests over 18) is payable on arrival.

In addition, a selection of tailored services can be arranged upon request and advance reservation, including:

• Dining
• Transport
• Wellness treatments

For full details, please visit our Services page.

To confirm your reservation, a 30% deposit of the total rental amount is required.

The remaining balance is due one month prior to arrival.

No, we do not accept holiday vouchers as a form of payment.

We offer a range of secure payment methods to ensure a smooth and straightforward booking process.

Cancellations are subject to the following conditions:

• Cancellation more than 10 weeks before arrival: 30% of the total rental price retained
• Cancellation between 8 and 10 weeks before arrival: 50% of the total rental price retained
• Cancellation between 6 and 8 weeks before arrival: 75% of the total rental price retained
• Cancellation less than 6 weeks before arrival: 100% of the total rental price retained

The total rental price refers to the full amount agreed at the time of booking.

All cancellations must be submitted in writing by email or post. The date of receipt will be used to determine the applicable cancellation terms.

Check-in is between 5 pm and 7 pm on the day of arrival.

Early check-in may be possible if the chalet is available and no same-day departure is scheduled.

Please contact us in advance by email or by telephone on +33 6 85 49 69 82 to check availability.

Late check-in is possible if arranged in advance.

Please contact us by email or by telephone on +33 6 85 49 69 82 to organise your arrival.

Check-out is no later than 10 am.

Late check-out may be possible upon request and subject to availability.

Please contact us by email or by telephone on +33 6 85 49 69 82 to enquire.

Our reception is open daily from 9 am to 5 pm.

During these hours, our team will welcome you and hand over the keys to your chalet.

For late arrivals, a secure key box is available. The access code will be provided to you in advance, allowing you to collect the keys at any time outside reception hours.

Yes, each chalet has its own high-speed Wi-Fi network, ensuring reliable connectivity throughout your stay.

The cinema room also benefits from a dedicated Wi-Fi network.

Baby cots are available upon request.

For safety reasons, a maximum of one cot per bedroom is permitted.

The hammam and sauna are shared facilities accessible to guests of all four chalets.

Each chalet, however, features its own private jacuzzi.

Yes, the cinema room can be reserved for private use upon request.

Please contact us for further details.

Catering and transport services are not available at short notice.

If you wish to benefit from these services, please request them at the time of booking.

We offer a choice of breakfast options to suit different preferences:

1. Continental breakfast including freshly baked pastries, bread, cereals, fresh fruit, yoghurt, and hot and cold beverages.
2. Cooked English breakfast including eggs, bacon, sausages, mushrooms, tomatoes, and beans.

There is no restaurant on site.

However, catering can be arranged if booked at least 15 days prior to arrival.

Meals can be served directly in your chalet for added comfort and convenience.

While we do not offer a dedicated concierge service, we can assist with arranging additional services to enhance your stay.

• We can connect you with selected local providers for activities, excursions and special events.
• Catering services are available upon request at an additional cost.
• Private transport can be arranged upon request and advance reservation, at an additional cost.
• We are happy to provide recommendations for events and activities, although these are organised by external providers.

For more information about our à la carte services, please visit our Services page.

Pets are welcome at Les Rives d’Argentière, subject to prior approval.

To ensure the comfort of all guests, the following conditions apply:

• Prior authorisation is required before arrival.
• A surcharge of 15 € per day, per pet will be applied.
• Pets must not be left unattended in the chalets or on the property.

By respecting these conditions, we ensure a comfortable stay for all guests.